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Public Works/Utilities

Show All Answers

1. When are leaf pickup days?

Generally begins the middle of November. View the City calendar for up to date information or call 217-324-8151.

2. When is brush pick-up?

Generally in April and November. View our City Calendar for specific dates or call the Mayor’s Office at 217-324-8151 to confirm.

3. How do I report ordinance violations?

Please report your problem specific to your complaint, email L. Montogomery, or call 217-324-8151.

4. How do I request that a tree be removed?

 Access the Lake Resident or Non-Lake Resident tree removal request form, email L. Montogomery, or call 217-324-8151.

5. How do I report a street light outage?

Complete the street light outage form, email L. Montogomery, or call 217-324-8151.

6. How do I request a road sign to be installed in my neighborhood?

Email L. Montogomery or call 217-324-8151.

7. Why is my water bill so high?

There is a monthly minimum water bill for up to 2,000 gallons of water. After that, the water increases every 100 gallons. Sewer charges are based on water usage. If you have questions, you can always contact the water department at 217-324-2022.

8. How do I pay my water bill?

You can pay your water bill by the following options:

• Online payments
• Pay at City Hall in person or by using the dropbox
• Pay by debit or credit by calling 217-324-2022. There is a $3 charge for this service
• Set up an account with Payment Service Network to pay your bill each month
• Sign up for direct payments for a monthly deduction from a checking or savings account 

9. How do I connect or shut off water services?

You may call the Water Department at 217-324-2022 to set up service or complete the required form online. To disconnect water service, please call the Water Department at 217-324-2022.

10. What is the cost of water service?

There is a $100 deposit and $25 activation fee to begin service.  

11. How do I pay my sewer bill and when is it due?

Sewer is included on your water bill. You have the following options for payments: 

• Online payments
• Pay at City Hall in person or by using the dropbox
• Pay by debit or credit by calling 217-324-2022. There is a $3 charge for this service
• Set up an account with Payment Service Network to pay your bill each month
• Sign up for direct payments for a monthly deduction from a checking or savings account

12. When is Citywide Clean Up in the spring and fall?

City-wide clean-up is generally held in April and October. Please call the Mayor’s Office at 217-324-8151 to confirm the date.

13. Where can I recycle?

There is currently no recycling facility in the area. Please call the local waste provider for additional information on recycling options.

14. What is the process of getting a sidewalk?

Residents can install the sidewalk themselves and be reimbursed $1.50 per square foot by following City guidelines and upon approval from the Street Superintendent. The resident must email L Montgomery to see if funds are available. Or resident can request to be put on a waitlist, which may take several years to complete. Send inquiries to L. Montgomery or call 217-324-8151

15. How do I report potholes and street issues?

Please report your problem specific to your complaint, email L. Montogomery, or call 217-324-8151.

16. How can I pay for my permit online?

Access online payments.

17. Where are boil orders posted?

View the online press release. They are also submitted to local newspapers and local radio stations.